CyberDefender.com collects personal information when you register or fill out any forms on our site. Because CyberDefender.com wants to demonstrate its commitment to your privacy, we have agreed to disclose its information practices. Customers may wish to compare our privacy practices with organizations such as TRUSTe. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. CyberDefender is not a licensee of TRUSTe's privacy program but is committed to complying with TRUSTe's policies and practices.
If you have questions or concerns regarding this statement, you should contact CyberDefender.com Privacy Information Department by emailing privacy@CyberDefender.com, by calling (213) 689-8631, or by sending a letter to the CyberDefender.com Privacy Information Department at 617 West 7th Street, Suite 401 , Los Angeles, CA 90017.
CyberDefender.com is vigilant about protecting your data and personal privacy. This statement describes the following:
- What information we collect from visitors to our website
- How CyberDefender.com uses the information we collect
- How and with whom the information is shared
- How you can opt-in to or opt-out of information collection and use of the information
- Our policy on correcting and updating personal identifier information.
What information we collect
CyberDefender.com collects information such as your name, email address, zip code, credit card information and other personal information to contact you, verify your identity, and confirm receipt of your purchases ("Account Information"). CyberDefender.com does not collect such information as your social security number , email passwords, or driver's license number (except in the case of purchases of the CyberDefender Identity Protection Suite, in which case social security numbers are collected).
If you do not wish to have your credit card number stored, please contact Customer Support. We also receive from you certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses www.CyberDefender.com. More information about CyberDefender.com use of "cookies" is discussed below. CyberDefender.com also automatically receives and records information provided by you on our server logs including information obtained from your browser, including your IP address and the page(s) you request.
In order to tailor our communications to you in the future as well as improve our products and services we may also ask you to provide us with consumer satisfaction information and other data regarding your personal or professional interests, experience with our products, and more detailed contact preferences. You always have the option of choosing not to provide us with this type of information.
- Your Account Information is password-protected. In certain areas, CyberDefender.com uses industry-standard SSL-encryption to protect data transmissions of your Account Information to verify your purchase(s).
- If we are asked by court order to provide Account Information on a specific user - we may do so.
Use of Data
CyberDefender.com uses your information to complete your product transaction, to better understand your needs and provide you with excellent service and assistance. Specifically, we use your information to help you complete a transaction, including fulfillment of orders and promotional offers, to communicate back to you, to update you on service and benefits, to personalize our Web sites for you, to manage and renew your subscription(s) and to resolve customer issues with our products and services. Credit card numbers are used only for payment processing and fraud protection, and are not used for other purposes without your permission.
Use of Your Email Address
CyberDefender.com does not sell, rent or share your Account Information with third parties. If you provide us with your email address when you register as a customer or make a purchase from us, we may occasionally send you email with recommendations or notices of new products, prices, and services. Unless you opt out, we may use your registration name and email address to send you promotional materials from CyberDefender that we think may interest you. At the time you register or make a purchase, you will be given the opportunity to opt into or out of this service. If you do not initially choose to opt out, you may still block future email of this type, simply by following the unsubscribe instructions that accompany all such communications.
Separately, we send service notifications via email to keep you informed about the status of your service orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.
We follow strict best practices for email marketing and customer contact. For more information on our practices, please see "Use of Data." For advertising purposes, visitor and customer information is statistically aggregated and reported to advertisers. However, we do not disclose to these entities any information that could be used to personally identify you, such as your name, email address, account, password, or transaction history.
Links
CyberDefender.com contains links to other Web sites that are not owned or operated by CyberDefender.com. As such, CyberDefender.com does not accept liability for misuse of any information by any Web site to which we may link. Please read the privacy statements of these linked sites, as their privacy policies may differ from ours.
Cookies
CyberDefender.com uses software tags called "cookies" to identify customers when they visit our site. Cookies remember user preferences and allow us to tailor our services to the customers needs. Additionally, cookies help us identify returning users to CyberDefender.com so that we do not have to ask them to enter their email and password with every visit. The information we collect with cookies is not sold, rented, or shared with any outside parties. We also ask that you fill in your first name and last name in a box so that our customer support services can identify and assist you in case of login problems or other issues related to your purchases. We cannot provide subscription services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.
Log Files
CyberDefender.com maintains log files of visitors to our site. Any information gathered in these log files is not linked personally identifying information. Log files manage traffic load in order to provide reliable service to visitors and customers. Information that is collected and maintained in the log files includes IP addresses and browser types.
Feedback
We collect user feedback, and from this feedback we derive user testimonials that appear on the site from our feedback form. These testimonials are used only after we have informed and obtained permission from the sender of the testimonial.
Access/Correct/Update/Delete User Information
CyberDefender.com customers can access, update, correct, or delete the personal information held by CyberDefender.com by contacting CyberDefender Privacy Information Department at privacy@CyberDefender.com.
Information Security
All information gathered on the site is stored and maintained in secure facilities that limit access to authorized personnel only. The CyberDefender web sites are regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Personal information on our customers is protected in transit via HTTPS and SSL security. Credit card information has multiple layers of security, including encryption in storage and SSL in transit.
Retention of Information
CyberDefender.com will keep personal information of its users for as long as they are registered subscribers or users of our products, and for a reasonable time thereafter.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Notification of Changes
If we make a material (non-editorial) change to our privacy policy, we will post a notice on our site so our users are aware of the change. If we make a significant change to the way we use, treat or disclose personal information, we will notify users by email.
CAN-SPAM Act Compliance
CyberDefender.com is compliant with the CAN-SPAM Act (Public Law 108-187) and is committed to following all aspects of this law.
